Step 4 of 5 · The engine of the system
HVAC CARE Preventative Maintenance Program
Stop paying for a checklist. Start paying for fewer failures.
Each tier includes everything to its left. Most sites with critical assets choose Proactive CARE.
The problem
A completed checklist proves a technician showed up.
It says nothing about whether your approach temperature drifted four degrees this year, or whether that nuisance alarm repeats on hot afternoons.
CCMS PM is built around the habit most contracts skip. We track the same settings and readings visit after visit. Then we tell you what changed, whether it matters, and what to do about it. This is the only honest way to do maintenance.
The evidence
What CCMS trending looks like on a real plant
One central plant, November 2025 — covered at the time by another mechanical contractor’s standard preventative maintenance agreement.
Captured and saved instead of erased.
The survey that followed had proof to work from.
One unit’s cry for help. The fix was a controls change.
Hot-water leaving temperature ran against a 112°F setpoint while daily lows sagged into the 80s at season peak. Loss-of-flow and pressure alarms across all four heat pumps peaked at 158 in a single day. The alarm history was captured and preserved on November 26 rather than cleared — which is the only reason the pattern could be read at all.
The tiers
Three tiers. Pick your outcome.
| What you get | Essential | Proactive | Max CARE |
|---|---|---|---|
| Reliability review, operator training, response guidance | ✓ | ✓ | ✓ |
| Full yearly PM, quarterly inspections, and a baseline report | ✓ | ✓ | ✓ |
| Trend comparison across visits: what changed, and whether it matters | – | ✓ | ✓ |
| Alarm-history review with priorities ranked by risk | – | ✓ | ✓ |
| Training + Outage Playbook and Critical Spares | – | – | ✓ |
| Priority response expectations, in writing | – | – | ✓ |
| Written guarantee | — | Trend Pledge | Response Pledge |
| Best fit when | stable assets, clean records | aging assets, recurring alarms | downtime is unacceptable |
Each tier includes everything to its left. Most sites with critical assets choose Proactive CARE.
Swipe the table sideways to see every column.
The Trend Pledge
If a coming failure was visible in our trend data and we failed to flag it in your quarterly report, your next quarter of PM is free.
The Response Pledge
We answer your call within four business hours and have a technician on site within one business day, backed by the playbook and your on-shelf spares.
Not sure which tier? Get prescribed, don’t guess.
The free Health Assessment ends with a written PM prescription matched to your equipment’s age, setup, and importance. Sometimes the honest answer is a lower tier than you expected. An audit that only ever prescribes the expensive option is a brochure with a clipboard. Ours is covered by the Find-It-or-Free Guarantee.
Start with the free audit. Get your tier prescribed.
The audit leads to a review meeting with a written PM prescription. Then you decide. Sometimes the honest answer is a lower tier than you expected.
Book your free Health Assessment
Three assessment slots open each month, first come first served. A senior technician performs every one. Takes about two minutes to request.
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