Step 2B of 5 · Operator enablement
Owner Training
Every answer your operators need is already printed in your equipment’s own factory manuals and submittals. We turn those pages into tailored restart guides, critical alarm summaries, inspection checklists and training.
Classroom time on your OEM documents, then hands-on at the equipment, including A2L refrigerant safety. A ten-part workbook, tied to the factory manuals page by page, stays with your team.
The problem
Your equipment shipped with its own answers.
Most sites never open them until something breaks, and then nobody knows where to look.
Every unit on your roof came with hundreds of pages: submittals, install manuals, operation manuals, engineering data. They say exactly how it should run. In our experience, almost nobody on site has read them. No contractor takes the time to teach them.
This program works the other way around. We sit your staff down with the real factory documents for your real equipment. We work through them in a classroom, then go to the roof and put hands on the units. Your operators leave knowing what the factory expects and where to look the day something changes.
Checklists that show design values beside every reading.
Every checklist we build shows the design value right next to the reading it asks for.
At a Silicon Valley college library running two new R-32 rooftop units, the supply fan line reads: design 13,620 CFM, acceptable 12,258 to 14,982.
Risk shows up on a clipboard long before it shows up as a failure. The same sheet lets you compare readings from visit to visit. It also holds anyone who touches the equipment, including us, to what the design calls for.
The documents keep working after we leave. Operators run daily, weekly, and monthly rounds. Service visits run quarterly and yearly checklists. Every reading is graded pass, caution, or fail.
The outcome
After the outage: what a trained operator does
Measures the line voltages and the imbalance before any restart. Above the OEM’s 2 percent limit, the unit stays off. Unstable power kills control boards.
Every critical alarm is already sorted: lockout, escalate, or monitor. Every reading is checked against the unit’s nameplate. One documented reset, never two.
The economics
The program, priced three ways
Buy it as a bundle or piece by piece. Nobody pays for the same document twice.
| Offer | Description | Value | Training bundle | Max CARE PM |
|---|---|---|---|---|
| Health Assessment (Risk Audit) | Free for sites that qualify | $2,500 | Included | Included |
| Training + Outage Playbook | Max CARE or on its own | $5,030 | Included | Included |
| Critical Spares Report | Tiers: Minimum Critical, High Impact, Max Uptime | $2,800 | Included | Included |
| CARE PM Program | Tiers: Essential, Proactive, Max CARE | — | Tiered | Tiered |
| Lifecycle Planning | A yearly planning session | $4,500 | Optional | Included |
| Remote Technical Support | Yearly subscription | $10,800 | Included | Included |
| Owner Training | Tailored Training + 12 Month Review | $6,995 | Included | Included |
| Tailored Inspection Templates | Operator, yearly, and quarterly inspections | $2,850 | Included | Included |
| The whole system, added up | Added to your PM agreement | $35,475 | $9,995 | $0 |
Bundles include your first twelve months of Remote Technical Support ($10,800 a year after). The Training bundle is $9,995.
Swipe the table sideways to see every column.
The Verification Guarantee
Every trainee finishes with a skills check against the restart guide. Anyone who does not pass gets retrained at our expense. Training you cannot verify is theater, and we do not sell theater.
Put the design values in your operators’ hands
Buy it as a bundle or piece by piece. The free Health Assessment shows you which equipment your team should learn first.
Book your free Health Assessment
Three assessment slots open each month, first come first served. A senior technician performs every one. Takes about two minutes to request.
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